Structural return limitations
We accept a return or exchange only when the piece is unused, in original condition, and can be resold as new after our workshop inspection.
- Items that have been worn, resized, engraved, stone-changed, or repaired locally are not eligible.
- Missing certificates, boxes, or hallmarked tags may void the return.
- Natural diamond, polki, and gemstone lots sold as matched pairs or sets must be returned complete.
- A manufacturing defect confirmed by our quality team is handled as a repair, replacement, or credit — not an open return.
Window deadlines
All timelines run from the signed delivery date on the courier proof of delivery.
- Defect or wrong-item notice: within forty-eight (48) hours of delivery, with photographs.
- Eligible ready-stock return or size exchange request: within seven (7) days of delivery.
- Approved returns must be shipped back within seven (7) days of our written RMA. Late parcels may be refused.
Processing charges
Approved ready-stock returns that are not our error may carry handling costs. Defective or incorrectly shipped pieces do not.
- Restocking and re-certification: up to fifteen percent (15%) of the invoice value when the return is for change of mind.
- Return freight and insurance to Jaipur are paid by the buyer unless we shipped the wrong item.
- Refunds, if approved, are issued to the original payment method after inspection, typically within ten (10) business days.
Non-refundable custom-made designs
Bespoke, bridal-to-order, private-label, and any piece started after you approve a CAD, sketch, or stone memo cannot be returned or refunded, except for a confirmed manufacturing defect.
- A booking or design advance is non-refundable once workshop time or stones are allocated.
- If you cancel before production starts, we may retain a documentation charge and refund the unused balance.
- Size or motif changes after approval are treated as a new instruction and may be re-quoted.
