JSS Jewellers Return & Refund Policy
At JSS Jewellers, we prioritize customer satisfaction and aim to deliver the highest quality in our 925 silver jewelry. Please review our policy regarding exchanges and repairs below:
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No Refunds
We do not offer refunds on any of our products. All sales are considered final. -
Exchange Policy
If you are not completely satisfied with your purchase, you may request an exchange within 15 days of receiving the product. To be eligible for an exchange, the item must be in its original condition, unused, and accompanied by proof of purchase. -
Repair Policy
In the event of any manufacturing defect or quality issue, we offer complimentary repairs within 30 days of receiving the product. Please contact us immediately if you experience any issues, and we will arrange for the item to be inspected and repaired accordingly. -
How to Initiate an Exchange or Repair
To request an exchange or repair, please contact our customer service team at [insert contact information], providing your order number and details of the issue. Shipping costs for returns are the responsibility of the customer, unless the issue is due to a manufacturing defect. -
Non-Eligible Items
Custom-made orders, personalized items, and any products damaged due to misuse are not eligible for exchange or repair.
Need help?
Contact us at jssjeweller@gmail.com for questions related to refunds and re
